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Ordering Information, Instructions, and Policies
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Methods of Ordering
We offer several methods of ordering for your convenience.
To place an order via our shopping cart system, all you need to
do is click on the "Add to Shopping Cart" button located next to the item
description and when you are ready to check out simply click on the "View Shopping
Cart" button located at the bottom of the page and proceed with the checkout process.
(Note: This method is SECURED and after your order has been placed you will receive an
order number as confirmation of our receipt of the order.)
- To place your order by phone: call toll free at 1-888-242-6895 or (618)
655-0383, Tuesday through Friday 9 a.m. to 5 p.m., Saturday 9 a.m. to 2 p.m. (Central
Standard Time) Please have all information requested on our order
form available before calling. We DO NOT accept collect calls.
- To place you order by fax: fill out all the information requested on our order form and fax your order to (618) 655-0385, 24 hours a day,
365 days a year.
- To place your order by mail: fill out all information requested on our order form, and mail it to:
IMS-PLUS
616 Franklin Avenue
Edwardsville, Illinois 62025-2435
USA
Please be sure to include all information requested on our order
forms so as to insure prompt and accurate handling.
For information or inquires, Call: (618) 655-0383 or FAX:
(618) 655-0385.
PAYMENT
Payment may be made by: Visa, MasterCard,
Discover / Novus , American
Express, Money Order, Cashiers
Check, Personal Check, or Wire Transfer
- We Do not accept C.O.D. orders.
- Orders paid for by personal check may be held 14 days for check clearance.
- DO NOT send paper money, coins or stamps.
- Wire Transfer payments are valid only for orders of $1000 or more.
SHIPPING and HANDLING
Domestic orders are shipped via UPS or U.S. Postal Service Priority
or First Class Mail,
depending upon size, weight and delivery time whenever possible. UPS Next Day
Air, Second Day Air or Three Day Select delivery is available upon request for
all in-stock merchandise. Shipping charges for these services are based upon
weight and package dimensions thus they can only be determined at time of
shipping. Charges will be billed at the actual rate based upon the package, as
determined by UPS .
Please provide an accurate street address for all UPS shipments. Orders
shipped to a P.O. Box may require an additional handling charge and may be delayed or
returned. If you only have a P.O. Box, please include a phone number (daytime hours) for delivery.
Minimum Shipping and Handling charge will be $6.00 regardless of
dollar amount ordered or shipping method used.
| Up to $10 add $6.00 |
$10.01-$20 add $7.00 |
| $20.01-$30 add $8.00 |
$30.01-$50 add $10.00 |
| $50.01-$75 add $12.00 |
$75.01-$100 add $14.00 |
| $100.01-$150 add $16.00 |
$150.01 and over add $18.00 |
The above listed charges apply for packages which weigh up
to 10 pounds and are shipped to addresses within the continental United States only.
Heavier, oversized, or packages shipped to Alaska, Hawaii or US Territories may require extra postage.
ORDER STATUS
IMS-PLUS is a stocking business, which means that we always try our best to keep an inventory of all
merchandise that we offer for sale. By operating this way it allows us to ship 90% of all orders within 48 hours of
receipt. Due to the nature of this industry, and the tremendous volume of orders we are experiencing in today's
uncertain times, it is impossible to keep all products in-stock at all times, especially "sized" items like clothing and
boots, so we ask that you please allow up to 4 weeks for delivery.
IMS-PLUS will NEVER charge your credit card
until the day your order is actually shipped. Your privacy is guaranteed when doing business with IMS-PLUS
because we will never sell, rent, loan, or otherwise use or disclose your personal information to any other person or
business.
IMS-PLUS does NOT backorder. We do our absolute best to try
to ship all orders within 48 hours of receipt of the order. If we are out of stock
on any particular item ordered, we may hold your order for a later shipment as soon as the
merchandise arrives (generally 7 to 10 days), or we may cancel your backorder balance and
issue a refund (charge cards are not charged for merchandise not shipped).
Due to
manufacturing problems and market demand we ask that you allow up to 4 weeks for delivery.
You may always request that a order be filled completely with no cancellations, or that
your order be shipped with all available merchandise immediately.
If you choose you can
cancel your order any time before it is shipped for a full refund.
To check on the status of your order we ask
that you have the following information available. The date your order was placed and the
name of the person the order was to be shipped to before you contact us. You can call
(618) 655-0383 or preferably send us an e-mail at
CONTACT E-MAIL
and we will be happy to assist you; however, we would like to stress that you allow up to
4 weeks for delivery.
We have made every
effort to insure that descriptions and prices are accurate; however,
specifications, color, legal restrictions, availability and prices are
subject to change at anytime without notice.
ORDER CANCELLATIONS
ORDER CANCELLATIONS CANNOT AND WILL NOT BE PROCESSED VIA E-MAIL.
If you wish to cancel an order
you are free to do so at anytime provided it has not already been shipped, however, we require that cancellations be done
over the telephone. To cancel an order you must call
1-888-242-6895 or (618) 655-0383 during
business hours, to receive voice confirmation.
In the event that an order has shipped and you
still wish to cancel the order you can refuse delivery of the shipment and have
it returned to us, once we receive the package we will issue a refund
minus shipping charges.
Packages that are returned to IMS-PLUS due to delivery refusal or undeliverable
address will be immediately refunded for the cost of merchandise only. Shipping
charges will NOT under any circumstances be refunded.
INTERNATIONAL ORDERS
Until further notice, IMS-PLUS is NOT accepting
international orders. This means that we will NOT accept any order which is
to be shipped out of the United States of America! Any order that is to be
shipped to a country other than the United States of America will be immediately
canceled. (We will ship to APO and FPO
address as well as US territories.)
SHIPPING DAMAGE
If merchandize shipped by parcel post is received damaged, follow the instructions
below:
1. Write "Damaged Goods" on all delivery receipts.
2. Notify you local postmaster immediately. Your report should be acknowledged in writing.
3. Return the acknowledgement, damaged goods, letter of explanation and a copy of you
order form to IMS-PLUS for processing.
If merchandize shipped by UPS is received damaged, follow the instructions
below:
1. Write "Damaged Goods" on all delivery receipts.
2. Notify your local UPS customer service representative and follow instructions furnished
by them.
3. UPS will handle your claim. You may contact us for assistance, however DO NOT return
your package to us.
RETURNS, REFUNDS, and EXCHANGES
Follow the instructions below for all items returned for any reason:
Any
merchandise returned for any reason, must be received in the same condition as
it was shipped. That is it must be in 100% resalable condition with all product
packaging. Under no circumstances will IMS-PLUS accept merchandise that has been
laundered, or has been used to the extent that it can no longer be considered as
being new merchandise, this includes but is not limited to merchandise that is
covered with animal hair. If used merchandise or merchandise that has
delivered beyond 30 days is returned to IMS-PLUS we will
promptly ship it back to you and charge you for return shipping!
1. Repack the item carefully.
2. Include a copy of your sales receipt and a note indicating your reason for return and
instructions as what you would like us to do (i.e. - Refund, Exchange*, etc.) with your
package. If you paid via credit card please be sure to enclose your card number and
expiration date with your return in order to insure quick and accurate processing.
*Merchandise returned for exchange will be charged return
shipping. Merchandise returned for refund will be refunded the purchase price of
the item(s) only. Shipping charges will NOT be refunded.
3. Returns must be made within 30 days of receipt of goods
at the delivery address. NO EXCEPTIONS!
4. Ship your package to IMS-PLUS, insured and freight prepaid for processing.
- SHIPPING CHARGES ARE NON-REFUNDABLE. IMS-PLUS WILL NOT REFUND
SHIPPING CHARGES FOR ANY REASON NOR WILL WE PAY FOR RETURN SHIPPING CHARGES.
G.P. Large, G.P. Medium, G.P. Small tents, Stiner Binoculars, Night Vision
Equipment, Bushnell Laser Rangefinders, MRE's, Food rations, First Aid materials,
Gas Masks, Gas Mask Filters, and NBC/MOPP Suits, Video Tapes, CD's, and Cadence
Tapes are Non-returnable.
Dealer Discounts
Discounts are available on most items when purchased in quantity. Please
contact us by fax to (618) 655-0385 for specific information and price quote.
Discounts will NOT be quoted over the phone.
Items sold at discounted prices are not bound by our 30 day money back guarantee. Prices
are quoted on quantity requested, and are valid ONLY for that quantity. Dealer samples
and/or orders for less than quoted quantity will be billed at full advertised retail
price.
MISCELLANEOUS
We have taken every precaution to supply accurate descriptions and
illustrations of items available in our catalog. We cannot be held responsible for typographical errors and manufacturers' minor
design, specifications and color changes. Although we make every attempt to maintain
adequate stocks at all times, many of our items are extremely difficult to obtain. If we
cannot ship your order completely in a reasonable time, we will notify you. We do have
additional items available in our store that are not listed in this catalog due to
insufficient quantity or sporadic availability. Please call or e-mail us with your specific needs.
If you should encounter a problem with your order, please feel
free to contact us at 1-618-655-0383.
IMS-PLUS will NOT sell or use your personal information in any
manner, other to process your order or to receive periodic mailings from us.
IMPORTANT LEGAL NOTICE
It is the responsibility of the Buyer (not IMS-PLUS, or its principles) to
ascertain and obey all applicable local, state, and federal laws in regards to possession
and use of any items that are offered for sale by IMS-PLUS, or its principles. Consult
local, state, and federal laws before ordering. By placing an order, the Buyer represents
that he or she is of legal age and that the products will be used only in a lawful manner.
In addition, the Buyer assumes all liability concerning the use or misuse and or
possession of products offered for sale by IMS-PLUS, or its principles. IMS-PLUS and its
principles shall not be liable for any damages arising from the use or possession of the
products are offered for sale.
Orders placed via the internet will receive an order number and an
automated e-mail confirmation receipt; however, all orders are subject to the
acceptance and approval of IMS-PLUS and we reserve the right to refuse or cancel
any and all orders at anytime prior to the actual time of shipment of an order.
IMS-PLUS has a 'zero tolerance' policy which means that any
person representing IMS-PLUS has full authority to cancel any order and to
refuse to conduct business with any person or company at anytime without reason.
Once this action has been taken it is non-reversible any outstanding order(s)
will be immediately canceled, and the customer will be banned from doing
business with IMS-PLUS.
We have made every
effort to insure that descriptions and prices are accurate; however,
specifications, color, legal restrictions, availability and prices are
subject to change at anytime without notice. In the event that a change of price
and/or description is found to be necessary after IMS-PLUS has received an order
we will notify you of the change and request that you either approve of the
action or that you cancel the item.
COMMENTS & SUGGESTIONS
We are committed to pleasing our customers and welcome any
comments and suggestions you may have on how we can better serve you. We can be contacted
at:
IMS-PLUS
616 Franklin Avenue
Edwardsville, IL 62025-2435 USA
e-mail: CONTACT E-MAIL
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Rights Reserved.
NO portion of this web site may be reproduced, in any form, without the express written
permission of IMS-PLUS.
